Other Programs (DCGT)

 

Spectra Helpline is now 'Distress Centres of Greater Toronto'.

 

For decades, Spectra Helpline (Peel) and Distress Centres (Toronto) have individually championed and executed our aligned missions of ensuring every individual in need of emotional support or crisis intervention has access to life-sustaining care delivered by highly-trained volunteers supported by professional staff. 

After careful evaluation and thoughtful consideration, the boards of Spectra Helpline and Distress Centres unanimously voted to merge our respective organizations in an effort to Enhance the Breadth and Expand the Reach of the services that we provide individuals at risk and in their most vulnerable moments. In the fall of 2018 Distress Centres received Canada Revenue Agency approval to amalgamate with Spectra Helpline (Peel).

 

Programs offered at our other sites

 

408-HELP LINE

Our 408-HELP (4357) line provides telephone support  to individuals in the community who at risk and their most vulnerable. Highly-trained volunteer responders (with the support of professional staff) connect with callers from our community 24 hours a day, 7 days a week, 365 days a year.

Many of our callers are experiencing emotional distress, marginalization, social isolation and those who may require crisis intervention and/or suicide/family violence intervention services. 

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CANADA SUICIDE PREVENTION SERVICE

Online Chat & Text service allows individuals in the community who are connecting with us to communicate without having to speak over the phone on one of our crisis lines.

Each conversation is confidential, one-on-one and with a highly-trained and empathetic volunteer responder that is supported by professional staff.

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SURVIVORS OF SUICIDE LOSS SUPPORT

There is no universal or appropriate way to cope with a traumatic loss. However, sharing feelings and thoughts, facts and fears, helps to provide a sense of reason and normalcy in a situation without any rules.

Our suicide loss survivor support program is led by professional staff and highly-trained volunteer grief facilitators. As a result of the unique nature of suicide and homicide bereavement, and the shared value of connection and peer support, our program offers both individualized and group meetings.

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SURVIVORS OF HOMICIDE LOSS SUPPORT

There is no universal or appropriate way to cope with a traumatic loss. However, sharing feelings and thoughts, facts and fears, helps to provide a sense of reason and normalcy in a situation without any rules.

Our homicide loss survivor support program is led by professional staff and highly-trained volunteer grief facilitators. As a result of the unique nature of suicide and homicide bereavement, and the shared value of connection and peer support, our program offers both individualized and group meetings.

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CALLER REASSURANCE FOR SENIORS

Our Caller Reassurance for Seniors Program works to improve the emotional quality of life of vulnerable, aged citizens in our community while empowering them to remain engaged in the community and continue to live independent lives. Highly-trained volunteer responders provide regularly scheduled and personalized call-outs to elderly program participants.

Each Caller Reassurance for Seniors Program call-out is tailored to meet the elderly program participant’s needs. We use a case-management approach which includes discussions that range from medical appointment & medication reminders to safety checks to developing a long-term coping plans.

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EMS WARM TRANSFER LINE

Distress Centres of Greater Toronto began its partnership with Toronto’s Emergency Medical Services in the provision of a dedicated warm transfer line for suicidal callers in 2006. While at-risk individuals who have already provided their contact information are waiting for the arrival of an ambulance, the dispatcher transfers the call to Distress Centres volunteer crisis line responders to provide compassionate crisis support until EMS arrives on the scene.

Our support partnership program frees up the relatively more costly EMS dispatcher to respond to other emergencies, while at the same time providing the most appropriate emotional care for the distressed individual. It also familiarizes callers experiencing chronic mental health concerns with a new resource which they can access independently in the future.

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PARO HELPLINE

The PARO (Professional Association of Residents of Ontario) 24 Hour Helpine is available to residents, their partners and family members, as well as medical students. The toll-free number, 1-866-HELP-DOC (1-866-435-7362), is accessible anywhere in Ontario, 24 hours a day, 7 days a week. In order to provide this service, PARO has partnered with Distress Centres of Greater Toronto.

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